How do I cancel or change my subscription?

How to cancel or change

Your subscription is billed through the App Store (iPhone or iPad) or Google Play (Android), so you manage it in the store, not inside Havnwright.

On iPhone or iPad: open Settings, tap your name, tap Subscriptions, choose Havnwright, then cancel or change your plan.

On Android: open the Google Play Store, tap your profile icon, tap Payments & subscriptions, then Subscriptions, choose Havnwright, then cancel or change your plan.

• Cancel: stops the renewal at the end of the current billing period. You keep paid features until that date.
• Switch plan: change to a higher or lower tier from the store. Downgrades take effect at the next renewal.

What happens to your data on downgrade

• Active jobs: nothing is deleted. If your new tier has a limit (e.g. Starter's 10 active jobs) and you are over it, you keep your existing jobs but cannot create new ones until you are under the limit.
• Team members: if you downgrade to Professional (no team), your team members are deactivated (not deleted). Reactivate by upgrading again.
• Photos and documents: kept indefinitely regardless of tier.

What happens on cancel (no plan)

You drop back to Starter (free). All your data stays in your account. You can resubscribe later and pick up exactly where you left off.

Refunds

Refunds for App Store or Google Play purchases are handled by Apple or Google, not by Havnwright. Cancel before your renewal date to avoid the next charge. To request a refund for a recent charge, use the store's own refund process.

Closing the account entirely

See how to delete my account.