Terms of service.

1. Agreement to Terms

Welcome to Havnwright. By accessing or using our website and platform at havnwright.com (the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Platform.

Website Operator:

• Company: Havnwright LTD
• Email: legal@havnwright.com

2. Definitions

• "Platform" means havnwright.com and all associated web applications, tools, and features.
• "Services" means the cost calculator, the free planning and renovation tools, the educational content, the community forum, and the contractor mobile app.
• "User" means any person who accesses or uses the Platform.
• "Account" means a contractor account in the Havnwright mobile app. The website does not use accounts.
• "Content" means all text, images, data, and other materials on the Platform.
• "User Data" means any data a contractor enters or stores in the mobile app.

3. Description of Services

3.1 What Havnwright Provides

Havnwright is a renovation planning platform providing:

• Cost estimation calculator based on UK renovation data
• Free planning and renovation tools (planning checker, neighbour-letter generator, building-regulations guide, materials and retrofit tools)
• Educational guides, articles, and a help centre
• A public, read-only community forum
• A separate mobile app for contractors to manage their business

3.2 What Havnwright Does NOT Provide

4. User Accounts (Contractor Mobile App)

4.1 Registration

To use the contractor app, you must create an account. You agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Not share your account with others
• Notify us immediately of unauthorized access

4.2 Account Responsibilities

You are responsible for:

• All activity under your account
• Maintaining the security of your password
• Ensuring your contact information is current

4.3 Account Termination

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent activity
• Abuse Platform features
• Are inactive for an extended period (with notice)

5. Acceptable Use

5.1 Permitted Use

• Use the website's free tools for personal renovation planning
• Download and share the reports our tools generate
• Access educational content and browse the community forum
• Use the contractor app to manage your business (contractors)

5.2 Prohibited Use

You may NOT:

• Use the Platform for illegal purposes
• Upload malicious files or code
• Attempt to access other users' data
• Scrape or harvest data without permission
• Impersonate others or create fake accounts
• Interfere with Platform operations
• Reverse engineer our systems
• Use the Platform to spam or harass others

6. User Data and Content

6.1 Your Data

The website's tools run in your browser and we do not store the personal details you enter into them. In the contractor mobile app, you retain ownership of the business data you enter (jobs, quotes, invoices, documents). By storing it, you grant us a licence to store, process, and display this data to provide the app's features.

6.2 Data Accuracy

You are responsible for the accuracy of data you enter. We do not verify the accuracy of user-submitted information.

6.3 Data Deletion

Contractors can delete their account and data at any time from within the mobile app's settings. Deletion removes your data in accordance with our Privacy Policy.

7. Cost Estimates and Information

7.1 Estimates are Guidance Only

7.2 Accuracy Limitations

Our estimates are based on:

• Research and analysis of publicly available data
• Crowdsourced information from our community
• Industry averages and statistical models

Actual costs vary significantly based on property condition, location, contractor rates, material choices, and other factors. We recommend a variance expectation of ±25-30%.

7.3 Always Seek Professional Advice

Before starting any renovation project, always:

• Obtain multiple quotes from qualified contractors
• Consult architects or surveyors for structural work
• Verify compliance with Building Regulations
• Check planning permission requirements

8. Intellectual Property

8.1 Our Content

All Platform content, design, logos, and features are owned by Havnwright LTD or our licensors and protected by UK copyright law.

8.2 Limited License

We grant you a limited, non-exclusive license to:

• Access and use the Platform for personal purposes
• Download reports and exports for your own use
• Share links to our content

8.3 Restrictions

You may NOT:

• Copy or reproduce our content without permission
• Use our branding or trademarks
• Create derivative works from our content
• Use our content for commercial purposes without authorization

9. Limitation of Liability

9.1 Exclusion of Liability

To the maximum extent permitted by UK law, Havnwright LTD shall NOT be liable for:

• Loss or damage arising from use of the Platform
• Decisions made based on our estimates or information
• Outcomes of renovation projects
• Contractor performance or disputes
• Inaccurate or incomplete information
• Technical issues or data loss
• Indirect, consequential, or punitive damages

9.2 Your Responsibility

You are responsible for:

• Verifying all information with professionals
• Due diligence on contractors
• Compliance with regulations
• Making informed decisions

9.3 UK Consumer Rights

Nothing in these Terms limits your statutory rights as a UK consumer under the Consumer Rights Act 2015.

10. Indemnification

You agree to indemnify Havnwright LTD from any claims, losses, or damages arising from:

• Your violation of these Terms
• Your use of the Platform
• Your reliance on information provided
• Any content you submit

11. Third-Party Services

The Platform may integrate with or link to third-party services. We are not responsible for:

• Third-party website content or practices
• Third-party service availability
• Data shared with third parties at your request

12. Changes to Terms

We may update these Terms. When we do:

• We'll update the "Last Updated" date
• Material changes will be notified via email
• Continued use after changes constitutes acceptance

13. Subscriptions and Billing

13.1 Subscription Plans

Havnwright offers subscription plans for contractors: Free, Pro (from £19/month), and Business(from £39/month). A custom Scale plan is available for larger operations. Plan features, pricing, and limits are displayed in the app and on our website. We reserve the right to modify pricing with 30 days' notice.

13.2 Free Trial

New users receive a 14-day free trial of the Pro plan. No payment details are required to start a trial. At the end of the trial period, your account automatically reverts to the Free plan unless you subscribe to a paid plan. Each user is entitled to one free trial only.

13.3 Auto-Renewal

Paid subscriptions automatically renew at the end of each billing cycle (monthly or annual) at the then-current price, through your Apple App Store or Google Play account, unless you cancel at least 24 hours before the period ends. You can turn off auto-renewal at any time in your app-store subscription settings.

13.4 Payment Processing

Contractor subscriptions are sold through the Apple App Store and Google Play as in-app purchases, managed on our side via RevenueCat. Apple or Google process your payment and hold your card details; we never see or store them. Prices are shown in British Pounds (GBP) and include VAT where applicable, as calculated by the relevant app store.

13.5 Cancellation

You may cancel your subscription at any time through:

• Your Apple App Storesubscription settings (Settings > your name > Subscriptions) on iOS
• Your Google Playsubscription settings (Play Store > Payments & subscriptions) on Android
• Emailing support@havnwright.com if you need help

Cancellation takes effect at the end of your current billing period. You retain access to paid features until your current period expires. Refunds for app-store purchases are handled by Apple or Google under their policies (see 13.6).

13.6 Cooling-Off Rights and Refunds

Under the Digital Markets, Competition and Consumers Act 2024 (DMCC Act), you have specific cancellation rights when you subscribe to one of our paid plans:

Initial cooling-off period

When you first subscribe to a paid plan, you have 14 days from the start of the subscription to cancel without penalty. If you cancel within this period, you are entitled to a full refund, or a proportionate refund reflecting any part of the service you have already used.

Renewal cooling-off period

After a free trial converts into a paid subscription, or after a subscription with a term of 12 months or more auto-renews, you have a further 14 days to cancel. If you cancel within this period, you are entitled to a full or proportionate refund. We will send you a cooling-off notice at each renewal cooling-off period explaining this right.

Outside the cooling-off periods

Subscriptions are otherwise non-refundable. However:

• If you are charged in error (for example, a duplicate charge), we will issue a full refund.
• If we discontinue a feature that was central to your plan, you may request a pro-rata refund for the unused portion.

How to exercise these rights

• Cancel through your Apple App Store or Google Play subscription settings, or email support@havnwright.com and we will help
• No reason is required and no penalty or charge will be imposed for cancellation within a cooling-off period
• Refunds for app-store purchases are issued by Apple or Google to your original payment method; we will support any valid statutory refund request
• After a refund, your account reverts to the Free plan

Nothing in this section limits your statutory consumer rights under UK law.

13.7 Payment Failure

If a payment fails, we will retry up to 3 times over approximately 3 weeks. During this period, your subscription remains active but you will see a notice to update your payment method. If all retries fail, your subscription will be cancelled and your account will revert to the Free plan. Your data is retained and accessible on the Free plan, but premium features will be locked.

13.8 Plan Changes

You may upgrade or downgrade your plan at any time from the Subscription section of the mobile app (changes are applied through the App Store or Google Play). Upgrades take effect immediately; downgrades take effect at the end of your current billing period. When downgrading, features and resources exceeding your new plan's limits become read-only (you won't lose data, but you won't be able to create new items beyond the limit).

13.9 Price Changes

We may change subscription prices with at least 30 days' written notice via email. Price changes apply to the next billing cycle after the notice period. If you do not agree with a price change, you may cancel before the new price takes effect.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of England and Wales.

14.2 Jurisdiction

Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.3 Informal Resolution

Before taking legal action, please contact legal@havnwright.com to resolve issues informally.

15. Contact Us

For questions about these Terms:

• Email: legal@havnwright.com
• General: info@havnwright.com

16. Acknowledgment

By using Havnwright, you acknowledge that:

• ✓ You have read and understood these Terms
• ✓ You agree to be bound by these Terms
• ✓ Our content is for general guidance only
• ✓ You will seek professional advice for specific decisions
• ✓ You are responsible for verifying information