What does "verified contractor" mean?

When Havnwright eventually surfaces contractor profiles, you will see a Verified badge on some of them. Here is what that does and does not mean.

What we verify

When a contractor signs up to Havnwright and applies for verification, we check:

1. Identity: a real person with a UK address and contact details.
2. Business registration: registered with Companies House (limited co.) or HMRC (sole trader).
3. Public liability insurance: current policy, minimum cover, in the contractor's name.
4. Trade-specific accreditations where they claim them:
   • Gas Safe for gas work
   • NICEIC / NAPIT for electrics
   • MCS for renewables (solar, heat pumps)
   • TrustMark for energy-efficiency
   • FENSA / CERTASS for windows

What verification does NOT mean

• It does NOT mean we vouch for the quality of their work. We have not been on their job sites.
• It does NOT mean every job will go well. Even reputable contractors have bad weeks.
• It does NOT replace your own due diligence (references, site visits, recent photos of completed work).
• It does NOT guarantee the right price. Verified contractors are not automatically cheaper or more expensive.

What you should still do, every time

1. Get at least three quotes for any job over £5,000.
2. Visit a recent finished job if at all possible (contractors should be proud to show one).
3. Ask for two customer references and actually phone them.
4. Check the contractor's insurance certificate (ask to see the document, not just be told they have it).
5. Get a written contract before any work starts. Standard JCT contracts exist for renovations.

Reporting concerns

If a verified contractor behaves unprofessionally, dangerously or dishonestly, email trust@havnwright.com with the contractor's name and details. We investigate every report. Repeat issues result in removal of verification.