Acceptable use policy.

1. Introduction

This Acceptable Use Policy ("AUP") governs your use of havnwright.com (the "Platform") and is incorporated into our Terms of Service. By using the Platform, you agree to comply with this AUP.

2. Acceptable Use

3. Prohibited Use

3.1 Illegal Activities

You may NOT use the Platform to:

• Violate UK or international laws
• Engage in fraud or financial crimes
• Infringe intellectual property rights
• Facilitate money laundering or tax evasion

3.2 Harmful Content

You may NOT upload or share:

• Malware, viruses, or harmful code
• Content that promotes violence or illegal activity
• Misleading or fraudulent information
• Content that violates others' privacy

3.3 System Abuse

You may NOT:

• Attempt unauthorized access to systems or data
• Overload our servers with excessive requests
• Exploit vulnerabilities or security flaws
• Circumvent security measures

4. User Content Standards

When you upload or enter data on the Platform:

4.1 Your Content Must:

• Be accurate to the best of your knowledge
• Be relevant to renovation planning purposes
• Comply with UK laws
• Not infringe others' rights

4.2 Your Content Must NOT:

• Contain personal information about others without consent
• Include offensive, discriminatory, or inappropriate material
• Contain spam or promotional content
• Include copyrighted material you don't have rights to

5. Account Security

To protect your account:

• Use a strong, unique password
• Don't share your login credentials
• Log out on shared devices
• Report suspicious activity immediately
• Keep your email address up to date

6. Intellectual Property

6.1 Respecting Our Rights

All Platform content is protected by UK copyright. You may NOT:

• Copy or reproduce our content without permission
• Use our branding or trademarks
• Create derivative works
• Use content for commercial purposes without authorization

6.2 Fair Use

You MAY:

• Quote up to 300 words with attribution
• Share links to our content
• Reference our research with citation

7. Reporting Violations

To report AUP violations:

• Email: abuse@havnwright.com
• Include: Description, evidence, relevant URLs

We will investigate reports and take appropriate action.

8. Enforcement

If you violate this AUP, we may:

• Issue a warning
• Temporarily suspend your account
• Permanently ban you from the Platform
• Remove your content
• Report illegal activity to law enforcement
• Take legal action (in serious cases)

9. Illegal Content and the Online Safety Act 2023

Havnwright hosts a read-only community forum containing historical user posts, and (in the contractor mobile app) content that contractors create for their own business use. The website does not currently accept new public user-generated content: forum posting is closed and there are no public upload features. Where user content exists, we take reasonable steps under the Online Safety Act 2023 to protect users from illegal content.

9.1 Prohibited Illegal Content

You must not post, upload, share, or distribute through Havnwright any content that is illegal under UK law, including (but not limited to):

• Child sexual abuse material
• Content promoting or facilitating terrorism or extremism
• Content inciting violence or hatred against a protected group
• Content that constitutes fraud or assists the commission of fraud (false invoices, scam offers, impersonation for financial gain)
• Threats to kill, harass, or seriously harm another person
• Content that infringes intellectual property rights you do not own or have a licence to share
• Content that breaches another person's privacy (intimate images shared without consent, personal data shared without lawful basis, doxxing)
• Goods or services that are illegal to sell or supply in the UK

9.2 How to Report Illegal Content

If you see content on Havnwright that you believe is illegal:

• Email: abuse@havnwright.com
• Please include: the location of the content (URL or forum thread), a brief explanation of why you believe it is illegal, and any supporting evidence
• Anonymous reports: we accept reports without requiring you to identify yourself, but a reachable email lets us update you on the outcome

9.3 Our Response

When we receive a credible report of illegal content:

• We aim to acknowledge the report within one business day
• We review the content and, if we determine it is illegal, remove it as quickly as is reasonably practicable
• Accounts found to have posted illegal content may be suspended or permanently terminated, depending on severity
• For the most serious categories (child sexual abuse material, terrorism content, credible threats to life), we will report to the relevant UK authorities, which may include the National Crime Agency (NCA), the Internet Watch Foundation (IWF), or the police

9.4 Children's Access

Havnwright is not intended for users under 18, as set out in our Terms of Service and Privacy Policy. If you believe a child has gained access to the platform, contact privacy@havnwright.com and we will take appropriate action.

9.5 Risk Assessment

We maintain an internal illegal-content risk assessment in line with Ofcom's guidance for user-to-user services. The assessment is reviewed periodically and whenever we make significant changes to the platform that could affect risk (for example, opening new user-generated-content surfaces). This page reflects the user-facing outputs of that assessment.

10. Security Vulnerability Disclosure

If you discover a security vulnerability:

• DO: Report it to security@havnwright.com, or use the contact form.
• DO: Refer to our machine-readable disclosure terms at /.well-known/security.txt.
• DON'T: Exploit the vulnerability, publicise it, or share it with third parties before we have had a reasonable opportunity to respond.

We aim to acknowledge reports within 5 business days.

11. Changes to This Policy

We may update this AUP. When we do:

• We'll update the "Last Updated" date
• Material changes will be notified
• Continued use constitutes acceptance

12. Contact Us

• General: info@havnwright.com
• Report Abuse: abuse@havnwright.com
• Security: security@havnwright.com